TabletHookz FAQ

Here we have listed some of the most frequently asked questions (FAQ)

Please click on your question below. If you are unable to find your question and answer or need further help please email support@tabletHookz.com

 

Will my device fit in the TabletHookz v2.0 ? - e.g. my Ipad Pro 12.9"

Do I have to take my device out of it's protective case to use TabletHookz v2.0 ?"

Can I take my iPad, Tablet or Phone in the aircraft cabin to watch my films or other content ? - wasn't there a ban ?

Have the regulators approved TabletHookz v2.0 for use on-board aircraft ?

What is the difference between Version 2.0 of TabletHookz and the original version ?

How long will delivery take ?

Do you offer express shipping ?

My TabletHookz v2.0 have not arrived, what do I do ?

How do I attach the car adapters to my TabletHookz v2.0 ?

How do I mount the TabletHookz v2.0 in the car ?

Why is shipping so expensive to some locations or for my quantity ?

Will TabletHookz v2.0 fit on the airline I am travelling with ?

I'm trying to buy TabletHookz v2.0 but may card is being declined, what can I do ?

Why have you contacted me asking me to provide proof of my Identification and verify my address ?

 

Q. Will my device fit in the TabletHookz v2.0 ? - e.g. my Ipad Pro 12.9 ?

A. TabletHookz v2.0 will fit a wide variety of devices including the iPad Pro 12.9, we have even tested 16" screen devices and they fit no problem. So something as small as an iPhone right the way through to the biggest tablet available on the market can be held by TabletHookz v2.0. Airline cabins are always being upgraded to look good and this can mean changes to cabin seats and trays, version 2 was introduced due to this.

Very wide trays - if you find that you try and mount your TabletHookz on a new airline tray and the tray is too thick we recommend gently removing the little foam pad on the inside of the hook and placing it in the carry bag (this is there to create a snug fit on narrow trays). Carefully removing the foam sticky pad away will create a gap increase of 3-5mm which should be more than a big enough gap for most trays, including double fold trays. You can re-attach the sticky foam pad after your journey for the next flight that may have a standard, narrow / thin tray.

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Q. Do I have to take my device out of it's protective case to use TabletHookz v2.0 ?

A. No, TabletHookz have been designed so they can hold your device either in or out of it's protective case . [Back to list]

Q. Can I take my iPad/Tablet/Phone in the aircraft cabin to watch my films or other content?

A. Yes - you can take your device into the airline cabin on most flights, there was a tiny selection of flights from some countries back in 2017 which do not permit this, but this has now been lifted, refer to the links below . [Back to list]

For the latest UK information - laptop ban lifted

New York Times article - laptop ban lifted

Q. Have the regulators approved TabletHookz v2.0 for use on- board aircraft ?

A. We have it in writing from different regulators that our product does not require regulator approval . [Back to list]

Q. What is the difference between Version 2.0 of TabletHookz and the original version ?

A. Following customer feedback we have made 3 changes to the original version of TabletHookz, version 2.0 features the following:

• A wider hook to fit over thicker seat-back trays which are being introduced in some new airline cabins
• Some changes to hold bigger devices
• Easier car adapter connection
• Clearer instructions

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Q. How long will delivery take ?

A. All orders received before 3pm are shipped the same working day. We send items via Royal Mail, this means delivery normally takes:

United Kingdom: 1-2 working days from date of order depending on service selected,

Europe: 3-7 working days

Rest of the World: Aim 10 days (Royal Mail advise some countries may take longer - see Royal Mail Website for more details)

There may be the odd occasion where dispatch may take slightly longer if we have a large surge of sales but we do our best to get them out as quickly as possible.[Back to list]

Q. Do you offer express shipping ?

A. We don't offer an express service as the cost is astronomical, but selecting tracked shipping (at extra charge) we have found items arrive quicker than standard shipping.[Back to list]

Q. My TabletHookz v2.0 have not arrived, what do I do ?

A. Please contact us via support@tabletHookz.com with your order reference and delivery address, However please note that we will not be able to do anything until the maximum allowable time for delivery on the Royal Mail Website has been exceeded. .[Back to list]

Q. How do I attach the car adapters to my TabletHookz v2.0 ?

A. Please see this video which shows how to attach the car adapters. [Back to list]

Q. How do I mount the TabletHookz v2.0 in the car ?

A. Please see the video above on how to attach the car adapters and then watch this video which shows how to mount them in the car. [Back to list]

Q. Why is shipping so expensive to some locations or for my quantity ?

A. We don't make profit on shipping and our costs are based on Royal Mail prices and our packaging. Some international destinations are more expensive than others. You may find that for example if your order is over £250 the next insured level is £500, in this scenario you may find that creating two orders for a lower cart value will result in a cheaper overall shipping cost. [Back to list]

Q. Will TabletHookz v2.0 fit on the airline I am travelling with ?

A. We're confident they will fit short and medium haul carriers, but we haven't tried them on every single airline in the world (as much as we'd like to) ! We've tested them on as many airlines as we can and our design caters for varying different seats used by different airlines.

Like the furniture in your home, airlines update their cabins from time to time with a new fit which may not have been tested with TabletHookz. For your peace of mind, if you order from us here at TabletHookz.com and for some reason you find that your TabletHookz v2.0 don't fit on a specific airline we simply ask that you take a photo and send it to us at support@tablethookz.com, let us know the airline and why it wouldn't fit and we'll arrange for you to return your TabletHookz v2.0 and refund you. (effective from 9th April 2018) [Back to list]

Q. I'm trying to buy TabletHookz v2.0 but my card is being declined, what can I do ?

A. All orders are processed by a company called shopify, who verify details via the MasterCard/visa official network, if a payment method fails we can only ask that you try an alternate card or payment method please e.g. paypal or apple pay. [Back to list]

 

Q. Why have you contacted me asking me to provide proof of my Identification and verify my address ?

A. All of our payments are processed by a company called shopify.com (both credit card and paypal payments). Shopify systems check all transactions to verify the characteristics of transactions to ensure they are not fraudulent. Occasionally we receive notification from Shopify that a transaction may carry some characteristics similar to fraudulent transactions. When we receive such a notification we will ask you to provide further information to verify your identity before processing your order. More information is available on the read more about this on the shopify site [Back to list]